CRM Assessment and Management Services
SaaS CRM Solution Evaluation
We are all seeing words like SaaS, CRM and cloud computing used by many people to describe many things.
The key to a successful CRM deployment is identifying the best fit between needs and a product.
aBIZinaBOX's methodology can help identify the "best fit" by performing an analysis of your specific situation where we review key criteria for evaluation including:
• SaaS Solution Functionality
• SaaS Solution Pricing Terms and Conditions
• The availability (uptime) maintained by the SaaS provider
• The system response times maintained by the SaaS provider
• The SaaS provider's accountability for quality of service
• The SaaS solution's security and privacy
• The SaaS solution's backup and recovery capability
• The SaaS solution's customization and personalization capabilities
• The SaaS solution's integration capabilities
• The SaaS solution's workflow capabilities
• The capability to access and analyze SaaS data for business purposes
• The SaaS provider's responsiveness to support requests
• The SaaS provider's responsiveness to requested enhancements and changes
• The ability to network or participate in a community of SaaS solution users
CRM Product Comparison
If you have questions or want to compare between multiple CRM solutions we can assist in the evaluation between specific products with a comprehensive comparative analysis which includes consideration of the following areas:
- CRM Requirements
- CRM Functionality
- Support Contract
- Knowledge Base
- Reporting
- Vendor Information
- Product Specifics [e.g. pricing]
- Tech Support